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SL 8 Administrative Client errors upon save of a record

Solution ID = KB-57

Goal : SL 8 Administrative Client errors upon save of a record

Version = Syteline8.00.10

Module : SLTECH

Fact 1 : SL 8 Administrative Client

Fact 2 : MSDTC

Symptom 1 : Network access for Distributed Transaction Manager (MSDTC) has been disabled. Please enable DTC for network access in the security configuration for MSDTC using the Component Services Administration tool.

Symptom 2 : Communication with the underlying transaction manager has failed.

Cause

Local Client Firewall is by default blocking MSDTC

Windows Event Viewer Application Log Entry:

The COM+ Event System failed to create an instance of the subscriber partition:{41E90F3E-56C1-4633-81C3-6E8BAC8BDD70}!new:{6295DF2D-35EE-11D1-8707-00C04FD93327}. CoGetObject returned HRESULT 8000401A

Fix

Adjust the MSDTC settings on the Client, Utility Server and Database Server

• Go to Start>Settings>Control Panel>Administrative Tools>Component Services
• Expand Component Services until you find 'My Computer'
• Right click on 'My Computer' and select Properties
• On Default Properties Tab:
• Select 'Enable Distributed COM on this Computer'
• Verify that the 'Default Authentication Level' is set to 'Connect'
• Verify that the 'Default Impersonation Level' is set to 'Identify'
• Select the MSDTC Tab:
• Click the 'Security Configuration' button
• On the Security Configuration menu:
• Select Network DTC Access
• Select the  Transaction Manager Communication options  'Allow Inbound' and 'Allow Outbound'
• Select 'Mutual Authentication Required' (if not using clustered servers)
• If using clustered servers choose: Incoming Caller  (see below for note on clustering
• Click OK
• Click OK

If you are geetting this error:
      Network access for Distributed Transaction Manager (MSDTC) has been disabled.  Please enable DTC for network access in the   security configuration for MSDTC using the Component Services Administration tool.
The transaction manager has disabled its support for remote/network transactions. (Exception from HRESULT:  (0x8004D024)

The local MS DTC detected that the MS DTC on SL800-DB has the same unique identity as the local MS DTC. This means that the two MS DTC will not be able to communicate with each other. This problem typically occurs if one of the systems were cloned using unsupported cloning tools. MS DTC requires that the systems be cloned using supported cloning tools such as SYSPREP. Running 'msdtc -uninstall' and then 'msdtc -install' from the command prompt will fix the problem. Note: Running 'msdtc -uninstall' will result in the system losing all MS DTC configuration information.

Modify the Windows Firewall, exception list to include MS DTC (Windows\System32\msdtc.exe

Note

Per Microsoft KB899191, "In a clustered environment, the Distributed Transaction Coordinator authent