Invoices will not print
Solution to deal when invoice can’t be printed
Solution ID = KB-354
Goal : Invoices will not print
Version = Syteline7.XX.XX
Module : SLCOPO
Symptom : 0 Forms were printed
Database : SQL
Cause
When processing invoices in Order Entry, do not receive an error message but no invoices are printed or posted to AR.Fix
The Last Invoice Number is stored on
the Invoice, Debit and Credit Memo Sequences. If the Last Invoice number
is incorrect, the next invoice number cannot be assigned.
To verify this is the problem,
open the Invoices, Debit and Credit Memos screen and add a manual invoice
letting the system assign the next invoice number and save. If the next
invoice number is added correctly, this is not the problem.
If the next invoice number cannot be assigned by the system, you would need to find out what the next invoice number to be assigned should be and go to the inv_seqeuence table for the category with the problem and manually update the last_inv_num to the number prior to the next invoice number. Please make sure that the database is backed up before changing this table.
Note
If the problem can be re-produced
where the last invoice number was set incorrectly, this could be logged as an
issue.
