How to Reverse RMA Credit Memo
Solution ID = KB-83
Goal : Reverse Credit Memo processed from RMA
Module : SLCOPO
Fact 1 : SL All Versions
Fact 2 : RMA
Symptom 1 : Error: Quantity To Return must be greater than 0.
Symptom 2 : Reverse a RMA return transaction
Database : SQL, Progress
Cause
If an RMA Return Transaction was processed in error, and the Credit Memo has not been printed, you can reverse the return transaction by entering a negative quantity. Edit update filter will allow change of transaction date. Edit add will allow addition of the negative quantity record. System will prompt for a Reason Code. Once the Credit Memo has been printed, negative return transactions are not permitted.Fix
RMA reversal must be done manually after credit has been printed.
1. Enter a manual Debit Memo in A/R Invoices, Debits and Credit Memos for the credit amount.
2. Enter a Miscellaneous Issue
against the item returned on the RMA to reverse the received amount.
