How to deal with Customer NSF checks
Solution ID = KB-247
Goal : How to deal with Customer NSF checks. Void Customer Payment
Version = All Version
Module : SLACCT
Database : Progress, SQL
Cause
To void a Customer Payment that has been applied to invoices, you will create a negative manual payment and apply this negative manual payment to the same invoices.
1) In the customer payment screen add a payment record for the customer. You will need to use a new check number, so you may want to reference the void check
in the reference field.
2) Be sure to enter the amount as a negative amount and save.
3) Click on the distribution button to distribute the negative payment to the invoices.
4) Once in the distribution screen, click on new and make the type Invoice. Enter the invoice number and the amount. Verify that you are entering the amount as a
negative number. Save.
5) Repeat step for for each invoice that will be due again.
6) Post the payment in the AR payment posting screen.
7) You can verify that the invoices are due again by printing the AR aging report.
